Raymond Fries
09-18-2013, 9:48 AM
We purchased a Soleusair CFM-40E dehumidifier for $212.99 from Amazon on 10/25/2009 for my workshop. About a month ago it quit extracting water but it seemed to run OK. I contacted Soleusair technical support and they determined it was not worth fixing and to get a new one instead of repairing it. So, it was tossed into the trash for the next pickup.
Last week, we got an email from Gree stating that Soleusair was recalling a massive number of dehumidifiers for fire hazards and gave a link to a website to see if ours was being recalled. On the site you needed a date code from the unit, which we no longer had. I called Gree and told the above story. I also told them that I had my original sales receipt and the manual. They said “every” CFM-40E was being recalled but they were instructed to send out a kit instructing people to return parts from the unit. They alos gave the the date code. They said I should get a refund and to contact Soleusair directly.
I contacted Soleusair and they refused to give me a refund because I could not send back the sticker that was attached to the unit. That was the proof they needed to ensure that I has purchased a unit. I guess a sales receipt from Amazon and a manual that can only be gotten from inside a box is not good enough. So they got me for $212.99….
This is very poor customer service in my opinion. I guess if a company is forced to recall 2 million units, a $200 denied refund would make "all" the difference in the bottom line payout.
Last week, we got an email from Gree stating that Soleusair was recalling a massive number of dehumidifiers for fire hazards and gave a link to a website to see if ours was being recalled. On the site you needed a date code from the unit, which we no longer had. I called Gree and told the above story. I also told them that I had my original sales receipt and the manual. They said “every” CFM-40E was being recalled but they were instructed to send out a kit instructing people to return parts from the unit. They alos gave the the date code. They said I should get a refund and to contact Soleusair directly.
I contacted Soleusair and they refused to give me a refund because I could not send back the sticker that was attached to the unit. That was the proof they needed to ensure that I has purchased a unit. I guess a sales receipt from Amazon and a manual that can only be gotten from inside a box is not good enough. So they got me for $212.99….
This is very poor customer service in my opinion. I guess if a company is forced to recall 2 million units, a $200 denied refund would make "all" the difference in the bottom line payout.