Eddie Owen
06-12-2013, 11:25 AM
Help! Forgive me for first time blunders. Here's my problem, and hopefully someone can give me directions.
I have used the old engravelab pro for years...works great. I had to install a new hard drive, but I just can't get it to install on the new drive.
I have the original disks (it's been a long time!), and I tried to install from the CD and floppy (for registration), but, I get an error "Trial Version Expired, contact rep". Well, then I uninstalled it, and tried to reinstall it using the license number I had saved through the years that I had labeled: Permanent License Number. I still can't get it to work. There seems to be two different versions that installed. One that is the one I usually used on the old drive comes up as "Demonstration Version" and the info when I click "About Engravelab pro shows "installed modules: Engravelab, Braile, and Registered Version. The only thing is: that copy doesn't recognize the dongle as the last serial number isn't 0 like the info says it's supposed to show. The "serial number" shows to be correct (the same as the one when I go back to the old drive and look. It seems like this copy would work, but doesn't recognize the dongle. I tried to use the "hinstall -i" to force it to recognize the dongle....no luck!
I contacted tech support, and the effort was useless. They suggested I upgrade to a newer version. I only use this program to engraved some stainless steel tags for a customer I've had for years-and nothing else. It wouldn't be feasable to upgrade for just this one customer. It works fine-if I disconnect the new drive, and reconnect the old drive. I keep getting flaky stuff happening to the old drive, and I'm afraid that after all these years, the drive will be toast soon.
Any ideas, anyone? Thanks, Eddie.
I have used the old engravelab pro for years...works great. I had to install a new hard drive, but I just can't get it to install on the new drive.
I have the original disks (it's been a long time!), and I tried to install from the CD and floppy (for registration), but, I get an error "Trial Version Expired, contact rep". Well, then I uninstalled it, and tried to reinstall it using the license number I had saved through the years that I had labeled: Permanent License Number. I still can't get it to work. There seems to be two different versions that installed. One that is the one I usually used on the old drive comes up as "Demonstration Version" and the info when I click "About Engravelab pro shows "installed modules: Engravelab, Braile, and Registered Version. The only thing is: that copy doesn't recognize the dongle as the last serial number isn't 0 like the info says it's supposed to show. The "serial number" shows to be correct (the same as the one when I go back to the old drive and look. It seems like this copy would work, but doesn't recognize the dongle. I tried to use the "hinstall -i" to force it to recognize the dongle....no luck!
I contacted tech support, and the effort was useless. They suggested I upgrade to a newer version. I only use this program to engraved some stainless steel tags for a customer I've had for years-and nothing else. It wouldn't be feasable to upgrade for just this one customer. It works fine-if I disconnect the new drive, and reconnect the old drive. I keep getting flaky stuff happening to the old drive, and I'm afraid that after all these years, the drive will be toast soon.
Any ideas, anyone? Thanks, Eddie.