Glen Blanchard
05-20-2013, 4:11 PM
This is not a tale of a $3,500 lathe dispute with a retailer. It's not even the tale of a $150 chuck. Nope, this is a brief tale of a $25 blank of Ambrosia Maple. However, the manner in which my phone call was handled is worthy of public acknowledgement.
Sometime in January of this year I purchased an Ambrosia Maple blank from Craft Supplies, USA. Their blanks come dipped in wax and then sealed in plastic. I cut into the plastic of this particular blank a few weeks ago and noticed a pretty good sized crack. Not knowing if Craft Supplies garuantees such things, I called them to ask. I questioned the person who answered the phone and she put me on hold for about 20 seconds so that she could check on this. When she returned to the phone she told me that they would be sending me a replacement. My call was handled quickly and expertly, and I was impressed with their great customer service.
The story does not end there, however. I received the replacement blank two days later, but what really blew me away was what I received in the mail approx 3 days after that. I got an apology for my inconvenience, get this................hand written on a post card. Hand written!!!
Glen, I'm sorry about the cracked maple blank. I hope the replacement works out well. -Tori
I got a hand written apology for receiving a $25 piece of cracked wood. Talk about going the extra mile!! I do business with Craft Supplies, USA fairly often. I now have good reason to continue that practice.
Kudos on you, Tori.
Sometime in January of this year I purchased an Ambrosia Maple blank from Craft Supplies, USA. Their blanks come dipped in wax and then sealed in plastic. I cut into the plastic of this particular blank a few weeks ago and noticed a pretty good sized crack. Not knowing if Craft Supplies garuantees such things, I called them to ask. I questioned the person who answered the phone and she put me on hold for about 20 seconds so that she could check on this. When she returned to the phone she told me that they would be sending me a replacement. My call was handled quickly and expertly, and I was impressed with their great customer service.
The story does not end there, however. I received the replacement blank two days later, but what really blew me away was what I received in the mail approx 3 days after that. I got an apology for my inconvenience, get this................hand written on a post card. Hand written!!!
Glen, I'm sorry about the cracked maple blank. I hope the replacement works out well. -Tori
I got a hand written apology for receiving a $25 piece of cracked wood. Talk about going the extra mile!! I do business with Craft Supplies, USA fairly often. I now have good reason to continue that practice.
Kudos on you, Tori.