Jim Tobias
02-28-2013, 4:03 PM
I recently dropped a pocket rule (Paolini Pocket Rule) that I purchased from Woodpeckers awhile back. It was a production run that they do on new design tools on a regular basis. I had been using it(as I do constantly) and had it in my shirt pocket. It fell out and broke off 1 of the small screws that holds the sliding stop in place. I called Woodpeckers to see if I could purchase another replacement screw. They were very nice and sent me 4 replacement screws at no charge. I told the lady on the phone that I was happy to pay for the replacement as I had put it in my pocket and let it fall out. No fault of theirs.
But she insisted that it was no big deal and sent the replacements. I know the small screws are not a huge deal, but nowadays it seems that customer service is a hit or miss, and more misses than hits.
Anyway, I felt they deserved to publicly thanked and praised to good customer service.
Jim
But she insisted that it was no big deal and sent the replacements. I know the small screws are not a huge deal, but nowadays it seems that customer service is a hit or miss, and more misses than hits.
Anyway, I felt they deserved to publicly thanked and praised to good customer service.
Jim