Phil Harding
10-27-2011, 9:50 AM
UPS dropped off a package from Lee Valley yesterday. This was a bit of a surprise since I didn't have anything on order from them (this week!). Inside was the following letter:
"RE: 05P39.50 Veritas Small Bevel-Up Smooth Plane
Dear Customer,
Our records indicate that you have recently purchased this smooth plane.
As a result of an engineering change, a chamfer was inadvertently applied on the trailing edge of the toe.
Although this design should not affect the performance of the plane for most users, we corrected the error to meet our own exacting standards. Please find enclosed a replacement plane body with the properly engineered toe piece, as well as a postage-paid return label so that you can return the imperfect plane to us at your earliest convenience. ...."
Honestly, I've compared the replacement plane body to my original and I had to look long and hard to see the difference. Most companies would have let this go and be quite content that they have produced a quality product. I guess I don't need to say any more about why I spend my money with Lee Valley.
-- Phil
"RE: 05P39.50 Veritas Small Bevel-Up Smooth Plane
Dear Customer,
Our records indicate that you have recently purchased this smooth plane.
As a result of an engineering change, a chamfer was inadvertently applied on the trailing edge of the toe.
Although this design should not affect the performance of the plane for most users, we corrected the error to meet our own exacting standards. Please find enclosed a replacement plane body with the properly engineered toe piece, as well as a postage-paid return label so that you can return the imperfect plane to us at your earliest convenience. ...."
Honestly, I've compared the replacement plane body to my original and I had to look long and hard to see the difference. Most companies would have let this go and be quite content that they have produced a quality product. I guess I don't need to say any more about why I spend my money with Lee Valley.
-- Phil