Ben Hatcher
10-12-2011, 12:00 PM
I never particularly liked giving my phone number out when I made a purchase. Well today, finally, that worked out to my advantage. It is not quite to the point where I regret being annoyed by the request, but....
I broke the blade height adjustment hand wheel on my craftsman table saw. Crummy plastic parts. Anyway, because I was feeling too lazy to fix it, I tried to go to the sears parts site and order a new one. Only I didn't know the model number for my saw. Then I got a pop-up asking if I wanted to chat with a customer service rep. I figured why not. I explained what I was looking for and said the saw was purchased in 2002 or 2003, figuring that would help him narrow down what models were for sale at the time. He asked if I bought it at a Sears store, to which I said yes. He asked for my phone number and address and was able to look up the record of my sale! On the one hand, I think that's kind of creepy. On the other, at least in this instance, it was also very helpful.
I broke the blade height adjustment hand wheel on my craftsman table saw. Crummy plastic parts. Anyway, because I was feeling too lazy to fix it, I tried to go to the sears parts site and order a new one. Only I didn't know the model number for my saw. Then I got a pop-up asking if I wanted to chat with a customer service rep. I figured why not. I explained what I was looking for and said the saw was purchased in 2002 or 2003, figuring that would help him narrow down what models were for sale at the time. He asked if I bought it at a Sears store, to which I said yes. He asked for my phone number and address and was able to look up the record of my sale! On the one hand, I think that's kind of creepy. On the other, at least in this instance, it was also very helpful.