Curt Taylor
09-15-2011, 12:21 PM
I thought is approiate to comment on my experience with my 1st purchase from Grizzly of a G0453PX 15" planer, considering how much poor service alot of companies seem to provide these days.
I placed the order from their website on a saturday and planer was shipped out that following tuesday. Great start! I did call CS to make sure of availability 1st. I did have some bitter issues with the local shipper who had the order to deliver from the Mpls. terminal but that's another story. After receiving and signing for the delivery I started uncrating the little beast and found that it had been tipped over at some point and broke off the two cast return roller mounts on the outfeed side of the planer. Since I had already signed for the delivery and the driver was long gone I was plenty concerned at what else may be wrong with the machine and if Griz would stand behind it. I called the 800 CS line and was quickly told that even though I signed without noting damage Grizzly would repair or replace as necessary and to continue to uncrate and test the planer. I was able to get everything cleaned on the machine and setup and tested after acouple days and everything seems to work as expected. I sent pic's of the damage and gave parts #'s of the parts that needed replace. I was told that the parts were not in stock but they would get them ordered ASAP and sent out. I was suprised to see them delivered in four working day. Many thanks to Grizzly and their Customer Service department. As for the planer itself I'll have to say all the feedback on this planer I read on this forum and others was spot on. The spiral cutterhead is really something and the only way to go in my opinion. Thats after over 30 years of using straight knives. What a difference. I also agree with posters about the lack of motor power and too short of cord length. I'll probably be using the 3hp Baldor that was running my old planer. Over all a decent machine at a very fair price.
I placed the order from their website on a saturday and planer was shipped out that following tuesday. Great start! I did call CS to make sure of availability 1st. I did have some bitter issues with the local shipper who had the order to deliver from the Mpls. terminal but that's another story. After receiving and signing for the delivery I started uncrating the little beast and found that it had been tipped over at some point and broke off the two cast return roller mounts on the outfeed side of the planer. Since I had already signed for the delivery and the driver was long gone I was plenty concerned at what else may be wrong with the machine and if Griz would stand behind it. I called the 800 CS line and was quickly told that even though I signed without noting damage Grizzly would repair or replace as necessary and to continue to uncrate and test the planer. I was able to get everything cleaned on the machine and setup and tested after acouple days and everything seems to work as expected. I sent pic's of the damage and gave parts #'s of the parts that needed replace. I was told that the parts were not in stock but they would get them ordered ASAP and sent out. I was suprised to see them delivered in four working day. Many thanks to Grizzly and their Customer Service department. As for the planer itself I'll have to say all the feedback on this planer I read on this forum and others was spot on. The spiral cutterhead is really something and the only way to go in my opinion. Thats after over 30 years of using straight knives. What a difference. I also agree with posters about the lack of motor power and too short of cord length. I'll probably be using the 3hp Baldor that was running my old planer. Over all a decent machine at a very fair price.