Dell Littlefield
06-13-2011, 7:46 PM
Would you believe a company would stand behind their product for 30 years? I just experienced that from ShopSmith. A year or so ago, I bought a 1982 model ShopSmith planer. Although it had been used very little, it needed a lot of work. It had evidently suffered from a bad fall. I got it up and running but continually had problems with keeping the pulley in place on the cutterhead arbor. The pulley was held in place only by a set screw on a flat spot on the arbor. I tried drilling a shallow hole for the set screw to go in but that still didn't hold it. I called the company and they asked me to send it in and they would grind a woodruff key slot in the arbor--AT NO COST TO ME! How about those apples?
My new Home Depot bargain Worksharp started making a thumping noise. I called the company and they sent out a complete new unit with accessories along with a UPS shipping label. My instructions were to keep the accessories and send the old unit back using the same box. Now I have spare glass plates, some more sanding disks etc., again at NO COST TO ME! I feel both companies went the extra mile to provide great customer service.
My new Home Depot bargain Worksharp started making a thumping noise. I called the company and they sent out a complete new unit with accessories along with a UPS shipping label. My instructions were to keep the accessories and send the old unit back using the same box. Now I have spare glass plates, some more sanding disks etc., again at NO COST TO ME! I feel both companies went the extra mile to provide great customer service.