John Hulett
02-10-2005, 12:59 PM
Okay... I had mentioned in a separate post about some shipping issues I had
after ordering one of the Incra TS systems from Woodpeck. Again, of 7
packages, 3 were drop shipped from Dallas - 2 arrived on time, 1 went to
New York (though I live in CA) and the other four direct from Woodpeck
missed the mark by 200-300 miles and arrived two days late - it seems they
got both the zip code and street address wrong when shipped via UPS -
though they had the right info in their order system.
Well, yesterday, I received the 4 packages shipped directly from Woodpeck,
and found that my miter gauge did not run through the miter slot on the
router table top correctly - the gauge gets stuck about 5" from the outfeed
end. I explained to Woodpeck this morning, in excruciating detail, that I
tried running the gauge through both directions, both orientations in each
direction; tip first, infeed to outfeed; protractor first infeed to
outfeed; tip first outfeed to infeed; protractor first outfeed to infeed.
Each pass produced binding at the same location on the miter slot. I
concluded that the problem was not with my miter gauge, but with the slot;
specifically that it was probably getting narrower, somehow, at that
location, binding side to side.
Woodpeck was hesitant to send a new table - they want me to test again
tonight and email him pictures so that he receives them in the morning. As
angry as I am at this point, I told him I would do my due-diligence, but
that I expected resolution by Friday - meaning, I expect that my photos
will show him that the slot is not right, and that they had better get a
new top to my home by Friday so that I can assemble this system over the
weekend.
In addition to this table being incorrect, the smaller 21" blank table
extension arrived without any hardware for installation as the damaged
table had. Now all the "little things" are turning into bigger issues.
It seems that I had read here at SMC that Woodpeck had very good customer
service, but so far for me, it's been mediocre at best - the girl I spoke
to on Monday gave me a bunch of attitude.
Has anyone else had that kind of experience from Woodpeck - or other
manufacturers/vendors for that matter? Do you think I'm being too hard on
them? Not hard enough?
after ordering one of the Incra TS systems from Woodpeck. Again, of 7
packages, 3 were drop shipped from Dallas - 2 arrived on time, 1 went to
New York (though I live in CA) and the other four direct from Woodpeck
missed the mark by 200-300 miles and arrived two days late - it seems they
got both the zip code and street address wrong when shipped via UPS -
though they had the right info in their order system.
Well, yesterday, I received the 4 packages shipped directly from Woodpeck,
and found that my miter gauge did not run through the miter slot on the
router table top correctly - the gauge gets stuck about 5" from the outfeed
end. I explained to Woodpeck this morning, in excruciating detail, that I
tried running the gauge through both directions, both orientations in each
direction; tip first, infeed to outfeed; protractor first infeed to
outfeed; tip first outfeed to infeed; protractor first outfeed to infeed.
Each pass produced binding at the same location on the miter slot. I
concluded that the problem was not with my miter gauge, but with the slot;
specifically that it was probably getting narrower, somehow, at that
location, binding side to side.
Woodpeck was hesitant to send a new table - they want me to test again
tonight and email him pictures so that he receives them in the morning. As
angry as I am at this point, I told him I would do my due-diligence, but
that I expected resolution by Friday - meaning, I expect that my photos
will show him that the slot is not right, and that they had better get a
new top to my home by Friday so that I can assemble this system over the
weekend.
In addition to this table being incorrect, the smaller 21" blank table
extension arrived without any hardware for installation as the damaged
table had. Now all the "little things" are turning into bigger issues.
It seems that I had read here at SMC that Woodpeck had very good customer
service, but so far for me, it's been mediocre at best - the girl I spoke
to on Monday gave me a bunch of attitude.
Has anyone else had that kind of experience from Woodpeck - or other
manufacturers/vendors for that matter? Do you think I'm being too hard on
them? Not hard enough?