Liesl Dexheimer
04-05-2011, 8:55 AM
Has anyone noticed problems with quality on some of their products from different vendors?
I'm getting really frustrated with low quality stock.
I recently ordered one metal USB from JDS. I received the product but found I couldn't put it in my computer because there are 2 metal pieces that are sticking out past the USB connector. It obviously wasn't fabricated correctly. I called JDS, spoke to a very nice customer service rep...they sent me out a new one but when I received it yesterday it had the same exact problem!!
I also ordered a marble trophy base from them awhile back. When I received it the base was nicely wrapped in bubble wrap but when I opened it there was a huge chunk of marble missing from the top. Didn't call on that one because I had a few in stock, wasn't really worth it to take the time & call since it was only 99 cents.
Not to mention I've ordered magnets from them & had a really hard time taking the tape off the back. The foam would rip off the protective sticky back. I've since found out that they have replaced this with a newer product that I will have to try out.
Also been noticing that Rowmark's plastic is either bowed to the point where I have to tape it down sometimes or it's not cut square.
I don't want to complain too much about JDS, I've been happy with their quick turn-around & customer service. It's not entirely their fault, it's the manufacturing overseas that I'm not happy with. You get what you pay for but when prices keep rising and the quality is going downhill, then there is a problem.
I'm getting really frustrated with low quality stock.
I recently ordered one metal USB from JDS. I received the product but found I couldn't put it in my computer because there are 2 metal pieces that are sticking out past the USB connector. It obviously wasn't fabricated correctly. I called JDS, spoke to a very nice customer service rep...they sent me out a new one but when I received it yesterday it had the same exact problem!!
I also ordered a marble trophy base from them awhile back. When I received it the base was nicely wrapped in bubble wrap but when I opened it there was a huge chunk of marble missing from the top. Didn't call on that one because I had a few in stock, wasn't really worth it to take the time & call since it was only 99 cents.
Not to mention I've ordered magnets from them & had a really hard time taking the tape off the back. The foam would rip off the protective sticky back. I've since found out that they have replaced this with a newer product that I will have to try out.
Also been noticing that Rowmark's plastic is either bowed to the point where I have to tape it down sometimes or it's not cut square.
I don't want to complain too much about JDS, I've been happy with their quick turn-around & customer service. It's not entirely their fault, it's the manufacturing overseas that I'm not happy with. You get what you pay for but when prices keep rising and the quality is going downhill, then there is a problem.