Joshua Dinerstein
03-26-2011, 12:01 AM
On a sale on the 31 of Decemeber in 2009 I bought a WoodCut bowlsaver. I wanted to try coring some wood and getting to keep more of what I have both purchased and found.
Well long story short I managed to kill 2 Craftman Chainsaws in a row, discover that my wife and I have twins on the way, move my parents twice, almost change jobs etc... Pretty crazy stuff. Well I just got to setting up the coring rig this last week.
I should learn. I really really should learn from my past. I am at times the living embodiment of Murphy's law. I bought a new Powermatic and it was bad. I went thru 2 chainsaws both of which cut for less than about 1o minutes before dieing. But I waited 15 months to try out the coring rig. To discover that it was bent, during shipping or something, and was basically entirely useless right out of the box.
I got it set so that the cutting tip was right on center and the MT2 support piece of this system was way off and wouldn't go into the tailstock. So I change things and put the MT2 piece into the tailstock and discovered that the cutting edge was able to pass below the drive spur center. Yep it was close but it went below it lock stock and barrel.
I was kind of disappointed by this. So I called CSUSA and talked to them about it. They got a new one out of the box and set it up on a 3520b lathe that they had there on their showroom floor. Theirs was good. I took mine down today. It is about a 25 minute drive. I got there and we looked at theirs. Then we put mine onto the same lathe and Sam, the guy I was working with, took one look at it and pause for at most 2 seconds and then said "Wow. Just take that one we setup last night."
15 months old, admittedly clean and new out of the box, but still no muss, fuss or fight. They just went out of their way to make it right. Like the subject says. I just can't say enough good things about their customer service. Would have been 'easy' to say too old, your problem, whatever but they didn't. Customer service like theirs is hard to find. Been lucky by listening to creekers. Had equally great luck with Sean at ToolNut and with Hartville tool. But even still it stood out to me as truly great. And since you so often only read what is negative about a business I wanted to make sure and post something so good about one most of us will probably deal with.
Joshua
Well long story short I managed to kill 2 Craftman Chainsaws in a row, discover that my wife and I have twins on the way, move my parents twice, almost change jobs etc... Pretty crazy stuff. Well I just got to setting up the coring rig this last week.
I should learn. I really really should learn from my past. I am at times the living embodiment of Murphy's law. I bought a new Powermatic and it was bad. I went thru 2 chainsaws both of which cut for less than about 1o minutes before dieing. But I waited 15 months to try out the coring rig. To discover that it was bent, during shipping or something, and was basically entirely useless right out of the box.
I got it set so that the cutting tip was right on center and the MT2 support piece of this system was way off and wouldn't go into the tailstock. So I change things and put the MT2 piece into the tailstock and discovered that the cutting edge was able to pass below the drive spur center. Yep it was close but it went below it lock stock and barrel.
I was kind of disappointed by this. So I called CSUSA and talked to them about it. They got a new one out of the box and set it up on a 3520b lathe that they had there on their showroom floor. Theirs was good. I took mine down today. It is about a 25 minute drive. I got there and we looked at theirs. Then we put mine onto the same lathe and Sam, the guy I was working with, took one look at it and pause for at most 2 seconds and then said "Wow. Just take that one we setup last night."
15 months old, admittedly clean and new out of the box, but still no muss, fuss or fight. They just went out of their way to make it right. Like the subject says. I just can't say enough good things about their customer service. Would have been 'easy' to say too old, your problem, whatever but they didn't. Customer service like theirs is hard to find. Been lucky by listening to creekers. Had equally great luck with Sean at ToolNut and with Hartville tool. But even still it stood out to me as truly great. And since you so often only read what is negative about a business I wanted to make sure and post something so good about one most of us will probably deal with.
Joshua