Karl Laustrup
01-25-2005, 7:04 PM
While I was in Chicago Sunday, my wife called to tell me the cable had gone out at 7 AM Sunday morning. I told her to call the cable company, which she did and was told they were aware of the outage and were working on it.
I returned home Monday at 1 PM to find the cable still out. I called and found that they were still working on the problem [which I had heard on the radio, on my way home, was a cut fibre optic caused by a traffic accident]. Cable was restored at 2 PM, after 32 hours of being down. That's 32 HOURS OF NO TV AND IN MY CASE NO SMC either. I had planned on calling and getting a reduction on my bill for the lost service in the next day or two.
Imagine my surprise when this afternoon [1/25/05] I get a phone call. It is a recorded message from a honcho at Charter Communications apologizing for the outage and praising Charter technicians that worked continuously to restore service. He goes on to say that all affected customers will have their bill adjusted for the loss of service. I've been without service before and been able to get my bill adjusted, with a little arm twisting.
With some of the other posts here about companies taking care of the customer, I thought this was worth a few minutes of my time. Especially when you consider it involves a cable company, even though I have never experienced anything like some of the horror stories I've read.
So a hats off to Charter Communication.:)
I am in no way affiliated with Charter Communication. I'm just a subscriber.
I returned home Monday at 1 PM to find the cable still out. I called and found that they were still working on the problem [which I had heard on the radio, on my way home, was a cut fibre optic caused by a traffic accident]. Cable was restored at 2 PM, after 32 hours of being down. That's 32 HOURS OF NO TV AND IN MY CASE NO SMC either. I had planned on calling and getting a reduction on my bill for the lost service in the next day or two.
Imagine my surprise when this afternoon [1/25/05] I get a phone call. It is a recorded message from a honcho at Charter Communications apologizing for the outage and praising Charter technicians that worked continuously to restore service. He goes on to say that all affected customers will have their bill adjusted for the loss of service. I've been without service before and been able to get my bill adjusted, with a little arm twisting.
With some of the other posts here about companies taking care of the customer, I thought this was worth a few minutes of my time. Especially when you consider it involves a cable company, even though I have never experienced anything like some of the horror stories I've read.
So a hats off to Charter Communication.:)
I am in no way affiliated with Charter Communication. I'm just a subscriber.