John Miliunas
01-25-2005, 6:45 PM
Seems we're running a pretty good string of positive Customer Service reports lately. This is a GOOD thing! This one is for Wolfcraft. You know...They're the ones who have assorted WW accessories and such.
Well, for some time now, I've wanted to replace a couple of my roller stands in the shop. I have the ones with the single roller on the stand and find that trying to properly orient them to go in the intended direction is a pain, particularly, when feeding into the TS. One of our local Borg's had the Wolfcraft Tri-Function stands on sale. These are the ones where the head can be rotated for just a fixed stand, a single wide roller or the caster rollers (line of 8), which are non-directional. I bought two stands, brought them home and quickly found that the rollers did not spin very freely. On one stand, two were virtually solid and one on the other. I dropped Wolfcraft Customer Support an email indicating the problem I had. In the meantime, I went back to the stands figuring I wouldn't hear from them and intended on taking good rollers from one and moving them to the other to hopefully make one good one. Then I'd take the other one back. Wrong answer. I found that MOST of the rollers, albeit maybe not locked solid, would only roll a little ways and then stop. I packed them back up, grabbed the receipt and put them in my car to return on Monday. Monday comes and there's an email from a CS rep (Kathy) from Wolfcraft! She said she'd be happy to send out three replacement casters. I replied, basically telling her the above, plus figuring any replacements would be more of the same. She then offered to replace ALL 16 of them!!!:eek: I figured, "Well, she's willing to try, so am I." That's what I reported back to her and, after getting my address, she said she'd hand-pick two sets and send them out UPS. This was yesterday. Today, I get home from work and here sits a package from Wolfcraft! I check them out and all the casters appear to roll real nicely. I swapped them on to the stands and I'm good to go! They all roll great!:) Hats off to Kathy and Wolfcraft! Now, if we could just get the rest of the OEM's and vendors we deal with to be as responsible!:) :cool:
Well, for some time now, I've wanted to replace a couple of my roller stands in the shop. I have the ones with the single roller on the stand and find that trying to properly orient them to go in the intended direction is a pain, particularly, when feeding into the TS. One of our local Borg's had the Wolfcraft Tri-Function stands on sale. These are the ones where the head can be rotated for just a fixed stand, a single wide roller or the caster rollers (line of 8), which are non-directional. I bought two stands, brought them home and quickly found that the rollers did not spin very freely. On one stand, two were virtually solid and one on the other. I dropped Wolfcraft Customer Support an email indicating the problem I had. In the meantime, I went back to the stands figuring I wouldn't hear from them and intended on taking good rollers from one and moving them to the other to hopefully make one good one. Then I'd take the other one back. Wrong answer. I found that MOST of the rollers, albeit maybe not locked solid, would only roll a little ways and then stop. I packed them back up, grabbed the receipt and put them in my car to return on Monday. Monday comes and there's an email from a CS rep (Kathy) from Wolfcraft! She said she'd be happy to send out three replacement casters. I replied, basically telling her the above, plus figuring any replacements would be more of the same. She then offered to replace ALL 16 of them!!!:eek: I figured, "Well, she's willing to try, so am I." That's what I reported back to her and, after getting my address, she said she'd hand-pick two sets and send them out UPS. This was yesterday. Today, I get home from work and here sits a package from Wolfcraft! I check them out and all the casters appear to roll real nicely. I swapped them on to the stands and I'm good to go! They all roll great!:) Hats off to Kathy and Wolfcraft! Now, if we could just get the rest of the OEM's and vendors we deal with to be as responsible!:) :cool: