Edward P. Surowiec
01-31-2011, 7:55 PM
Three years ago ( Feb 08 ) I ordered some tools ( 3 sanders, dust extractor CT33, boom arm accessory and various grit paper) from Festool. All of my projects have required my CT 33 to be mobile. So I never opened the Boom Arm accessory package until last month (Jan 11). While assembling the Boom Arm onto my CT33 I found that an electric extension cord listed on the shipping parts list was missing. After berating myself for not opening all of the boxes upon delivery I decided to send an email to my Festool dealer, a long shot but what the heck. He replied, asking that I send him the part number. All of the numbers I sent in four different emails were wrong. My Festool dealer patiently and politely replied and after four attempts suggested that I fax the parts list. He then replied that the confusion was due to a part number change over the last three years and that he would see what could be done. Well my extension cord arrived today and I want to give credit for OUTSTANDING CUSTOMER SERVICE TO BOB MARINO. Well done Bob, you make the Festool legend come alive.:)