Michael Bareno
12-29-2010, 12:13 PM
Hi,
I am checking on the boards if maybe some of you have experienced some of these issues since I have called Epilog support but they are on holiday till January 3rd.
Original issue: about two weeks ago while sending a job to the Epilog Mini engraver it did not take the job (it remained in the queue on the PC). Unplugged the USB cable and reconnected, only to have Windows tell me that the USB device was not recognized. After changing USB ports, doing many power cycles and such, I got the machine working again and went on with my business.
Then last week we had the issue were during a print job the carriage just stopped dead in it's track and I was unable to resume or cancel the job. I had to do a power cycle and at this time the head slammed again at the home position. I kept trying to restart the machine but either it would not accept the jobs or it would not do the startup sequence (engraver model - firmware version - waiting for job: ) I called Epilog about this and while waiting for support, I cleaned the encoder strip, lubricated the x-axis rail and cleaned other areas. Of course, while I'm on hold, the machine starts working again. I tested several pieces with it and it worked fine again, however I still called Epilog support. He mentioned that it could have been that the flat cable that could have been getting caught and possibly overheated the motor until it stopped working. Since I opened the machine, the motor got a chance to cool down and work normally again. I wasn't sure he was right, but this could be an explanation of what happened...
However this week, we have been getting all kinds of weird reactions from the machine:
- During jobs, engraver either slams to one side, stops engraving or prints random dotted line on engraving
- Starts cutting fine for first 8 seconds, then starts making a soft beep while continuing cutting
- At startup, does not show startup sequence but blocks on LCD screen and does not accept any jobs
- Sometimes LCD goes blank and/or buttons stopped working
- After succesfull startup we send a job, machine beeps and cycles through startup sequence again (Epilog Mini, firmware version, job: )
After all these seemingly random issues, I can only think that the motherboard is the one that is behaving badly. However, since Epilog tech support is back until January 3 I wanted to see if anyone here can confirm if this is a mobo issue or not.
Thanks.
Michael
I am checking on the boards if maybe some of you have experienced some of these issues since I have called Epilog support but they are on holiday till January 3rd.
Original issue: about two weeks ago while sending a job to the Epilog Mini engraver it did not take the job (it remained in the queue on the PC). Unplugged the USB cable and reconnected, only to have Windows tell me that the USB device was not recognized. After changing USB ports, doing many power cycles and such, I got the machine working again and went on with my business.
Then last week we had the issue were during a print job the carriage just stopped dead in it's track and I was unable to resume or cancel the job. I had to do a power cycle and at this time the head slammed again at the home position. I kept trying to restart the machine but either it would not accept the jobs or it would not do the startup sequence (engraver model - firmware version - waiting for job: ) I called Epilog about this and while waiting for support, I cleaned the encoder strip, lubricated the x-axis rail and cleaned other areas. Of course, while I'm on hold, the machine starts working again. I tested several pieces with it and it worked fine again, however I still called Epilog support. He mentioned that it could have been that the flat cable that could have been getting caught and possibly overheated the motor until it stopped working. Since I opened the machine, the motor got a chance to cool down and work normally again. I wasn't sure he was right, but this could be an explanation of what happened...
However this week, we have been getting all kinds of weird reactions from the machine:
- During jobs, engraver either slams to one side, stops engraving or prints random dotted line on engraving
- Starts cutting fine for first 8 seconds, then starts making a soft beep while continuing cutting
- At startup, does not show startup sequence but blocks on LCD screen and does not accept any jobs
- Sometimes LCD goes blank and/or buttons stopped working
- After succesfull startup we send a job, machine beeps and cycles through startup sequence again (Epilog Mini, firmware version, job: )
After all these seemingly random issues, I can only think that the motherboard is the one that is behaving badly. However, since Epilog tech support is back until January 3 I wanted to see if anyone here can confirm if this is a mobo issue or not.
Thanks.
Michael