Ron Granitz
12-08-2010, 4:35 PM
Howdy, just joined the forum. I run the Engraving department for our sign shop here in Virginia. We currently have a ULS Laser and a New Hermes XP7000 Router. I've been trying for the last few years to get the powers that be to get the cylindrical attachment for the router. Finally they say yes and we start the process to get the attachment.
After many promises of delivery dates come and go, and the fact we were taking on Jefferson Cup jobs in mean time, the part finally arrives 3 1/2 weeks late and to everyones surprise, our Rep ordered the wrong part (which had to be made in France 4 weeks ago). He ordered for a IS7000, not a XP7000. I just found out that it'll take 6 weeks to get a new one made and will cost an additional $1400!!
My boss told me to tell them something I politely translated into, "please cancel my order". We're now back to looking at getting a stand alone machine and keep the router table for now or get rid of the New Hermes all together and get a new router/cnc machine with cylindrical attachement.
We have been looking at Vision, but I'm wanting to see what everyone recommends to use or at least stay away from.
Thanks
Ron
After many promises of delivery dates come and go, and the fact we were taking on Jefferson Cup jobs in mean time, the part finally arrives 3 1/2 weeks late and to everyones surprise, our Rep ordered the wrong part (which had to be made in France 4 weeks ago). He ordered for a IS7000, not a XP7000. I just found out that it'll take 6 weeks to get a new one made and will cost an additional $1400!!
My boss told me to tell them something I politely translated into, "please cancel my order". We're now back to looking at getting a stand alone machine and keep the router table for now or get rid of the New Hermes all together and get a new router/cnc machine with cylindrical attachement.
We have been looking at Vision, but I'm wanting to see what everyone recommends to use or at least stay away from.
Thanks
Ron