Greg Roberts
10-27-2010, 11:59 PM
Shiraz, please help me get your technical support department to respond.
I bought a G0564 sander a few weeks ago, and it has a problem (I think) with the way the belt is crooked against the platen. I first contacted the technical support by email and sent them pictures, and after a few exchanges I was promised that someone would contact me by phone. I waited a week for that to happen and never got a phone call.
So I called and I was promised that someone would call me. Nobody did, and another week went by.
I got a call from a tech after calling back and complaining, and he said he would look into it for me and get back to me. A couple days go by, and still no call. So I call back, leave a message for him to call me. He reaches me at lunchtime when I'm at home and not at the shop by my machine. He says he'll call me between 3:00 and 4:00 that same day. He doesn't call.
So this week I decide to call and start over with a different tech. Three days ago I talked to him and explained everything again and he says he'll look into it and call me back. Two days go by and I get no phone call. So today I call again and this time I ask to speak with someone in charge. I very nicely told the person that I was not happy with the service I was getting, and I wanted someone who was in charge to call me back. I waited the rest of today without a phone call, which brings me here tonight.
I have received very poor service from Grizzly customer support. I have been promised on at least three occassions that I would receive a call back and didn't receive any. This whole thing has gone on for three weeks now. I've only asked one thing of Grizzly so far. I want to know if the situation I have with my sander is normal or not. It's a simple question, and Grizzly has not responded well at all.
I'm assuming that someone will call me tomorrow, but who knows? This is getting ridiculous.
I have a small vibration with my new Laguna bandsaw that I'm working out with Laguna technical support, and so far their customer service has been much better than Grizzly. Laguna has been responsive, which is much more than I can say for Grizzly.
Greg
I bought a G0564 sander a few weeks ago, and it has a problem (I think) with the way the belt is crooked against the platen. I first contacted the technical support by email and sent them pictures, and after a few exchanges I was promised that someone would contact me by phone. I waited a week for that to happen and never got a phone call.
So I called and I was promised that someone would call me. Nobody did, and another week went by.
I got a call from a tech after calling back and complaining, and he said he would look into it for me and get back to me. A couple days go by, and still no call. So I call back, leave a message for him to call me. He reaches me at lunchtime when I'm at home and not at the shop by my machine. He says he'll call me between 3:00 and 4:00 that same day. He doesn't call.
So this week I decide to call and start over with a different tech. Three days ago I talked to him and explained everything again and he says he'll look into it and call me back. Two days go by and I get no phone call. So today I call again and this time I ask to speak with someone in charge. I very nicely told the person that I was not happy with the service I was getting, and I wanted someone who was in charge to call me back. I waited the rest of today without a phone call, which brings me here tonight.
I have received very poor service from Grizzly customer support. I have been promised on at least three occassions that I would receive a call back and didn't receive any. This whole thing has gone on for three weeks now. I've only asked one thing of Grizzly so far. I want to know if the situation I have with my sander is normal or not. It's a simple question, and Grizzly has not responded well at all.
I'm assuming that someone will call me tomorrow, but who knows? This is getting ridiculous.
I have a small vibration with my new Laguna bandsaw that I'm working out with Laguna technical support, and so far their customer service has been much better than Grizzly. Laguna has been responsive, which is much more than I can say for Grizzly.
Greg