Jerry Ingraham
12-21-2004, 6:24 PM
After having read many a post both pro and con about Grizzly customer service, I am anticipating the outcome of my own dilemna. I bought a 1023s from them and intend to couple it up to my Craftsman contractor with a router table in between the two. I found that the long rails and the tube are available as replacement parts, so last week I ordered them. Now, I have ordered parts from them before and had no problems (one time a part was wrong and they shipped me the correct one immediately) in fact I ordered the wrong blades for my jointer and they sent the correct ones to me with no shipping charges.
After a week and no parts, I called today and got a slight song and dance about them being mislabeled and wasn't I lucky that they hadn't shipped them cause I would have received the wrong parts! :rolleyes: How the guy pulling the parts knew that they were wrong for my tablesaw is a mystery! ;)
The lady helping me apologized profusely, and asked if there was anything she could do, to which i replied "Just have them expedite the shipping so that I have them before next week" she says "I can't do anymore than I have, I'm sure they'll get them right out" :confused:
So we'll see how quickly they show and hopefully keep my faith in them steady!
After a week and no parts, I called today and got a slight song and dance about them being mislabeled and wasn't I lucky that they hadn't shipped them cause I would have received the wrong parts! :rolleyes: How the guy pulling the parts knew that they were wrong for my tablesaw is a mystery! ;)
The lady helping me apologized profusely, and asked if there was anything she could do, to which i replied "Just have them expedite the shipping so that I have them before next week" she says "I can't do anymore than I have, I'm sure they'll get them right out" :confused:
So we'll see how quickly they show and hopefully keep my faith in them steady!