George Clark
09-12-2010, 11:12 AM
I recently purchased a Vacuum Hub form JT Turning tools. This rather clever device allows one to make different size vacuum chucks by utilizing PVC pipe couplings. The hub was shipped out the same day I ordered it. The machining was excellent, however, when I tried to screw it on my lathe spindle I couldn't get it to start. I placed a call and left a message on Friday afternoon detailing my problem. Friday evening the owner, Tom Steyer, returned my call, even though he was out of state attending a woodturning function. He identified the part as having the correct thread size, offered some techniques for installing the hub and requested that I email him the outcome. It turned out that the hub was just a bit tight and Tom's advice led to a successful installation and a properly functioning hub and I so advised him in an email. Again, a prompt response offering to replace the hub if I was in any way dissatisfied. I responded that I was totally satisfied.
What great customer support and a wonderful way to to business. I have no association with JT Turning tools other than being a satisfied customer.:):):)
http://www.jtturningtools.com/
George
What great customer support and a wonderful way to to business. I have no association with JT Turning tools other than being a satisfied customer.:):):)
http://www.jtturningtools.com/
George