Cliff Holmes
07-29-2010, 2:43 PM
A couple days ago I posted about my jointer fence being lost by UPS while being returned to Grizzly. Well, it's been found. Actually, it was never lost. Let's recap what happened here ...
- I generate a UPS shipment online and request pickup.
- I miss the "print label" button, thinking the driver will have a preprinted label when he picks it up.
- Driver delivers another package and I ask if he has the label for this pickup.
- Driver misunderstands and thinks I'm asking about a blank label. He has none, takes the address info and says he'll take care of it.
- Driver, not realizing that there's already a shipment generated for this package, creates a whole new shipment with a completely different tracking number.
- I call UPS and initiate a tracer because tracking's not showing anything.
- Robert from Grizzly sees my post here on SMC and steps in, contacting me and coordinating with his UPS rep.
- I get a bill from UPS for the driver-generated shipment. The new tracking number shows it was delivered two days ago. After a quick phone call, UPS cancels the original shipment and removes the "missing documents" fee from the invoice. I actually end up paying less than the original shipment.
- Robert confirms they have the fence and has the service supervisor personally walk the fence through the return process.
Whew!
Kudos to UPS for handling this in a totally fair way. And super-kudos to Robert and Grizzly for their always-outstanding customer service.
- I generate a UPS shipment online and request pickup.
- I miss the "print label" button, thinking the driver will have a preprinted label when he picks it up.
- Driver delivers another package and I ask if he has the label for this pickup.
- Driver misunderstands and thinks I'm asking about a blank label. He has none, takes the address info and says he'll take care of it.
- Driver, not realizing that there's already a shipment generated for this package, creates a whole new shipment with a completely different tracking number.
- I call UPS and initiate a tracer because tracking's not showing anything.
- Robert from Grizzly sees my post here on SMC and steps in, contacting me and coordinating with his UPS rep.
- I get a bill from UPS for the driver-generated shipment. The new tracking number shows it was delivered two days ago. After a quick phone call, UPS cancels the original shipment and removes the "missing documents" fee from the invoice. I actually end up paying less than the original shipment.
- Robert confirms they have the fence and has the service supervisor personally walk the fence through the return process.
Whew!
Kudos to UPS for handling this in a totally fair way. And super-kudos to Robert and Grizzly for their always-outstanding customer service.