mike simpson
07-13-2010, 6:07 PM
I know there are others that do the craft shows and have canopies so I thought I'd warn you about these crooks.
On march 18 , 2010 I ordered a 6 pole heavy duty enclosed canopy from Ace canopy, AKA Tarpsplus , and Abadak. On June 18 we decided to set it up to make sure we knew how to prepare for the summer craft show season. When I opened up the pipes they had not been de burred when they were cut. The insides of every pipe had a razor sharp burr on it. I thought it shouldn't have been overlooked before shipping but I went ahead and filed them all smooth. Then we started to set up the canopy. I had to file the inside and outside of every pipe and connector to even get it to go together. Another little aggravation. Then when we got the frame together and started to attach the canopy we found out that all the bungee cords were 12 in long instead of 6 in like the packages said. We had to wrap the cords twice to get them to work and then things really went wrong. The top tarp was not wide enough. The gable end tarps were not wide enough. After failing to get any of the tarps to fit I did a little measuring. THEY sent me a 11’ x 9'2" frame, and tarps for a 10 x 10.
That's when I e mailed them, repeatedly. Took them 3 days to respond and then only after calling. They needed my order # which I sent them. In a weeks time, countless e mails and several phone calls the only response I can get is " sorry for your inconvenience but its not under warranty". I asked them to explain to me what the warranty has to do with anything. I ordered a 10 x 10 , paid for a 10 x 10 , and my receipt is for a 10 x 10. I got a 11 x 9'2" frame . I have repeatedly asked for a supervisor but can’t get one to respond. To date Ace canopy has refused to address this problem .
As of July 9 2010 I have corrected the problem myself. I purchased exhaust pipe to replace the pipes that were too short , recut the ones that were too long , purchased new bungee ball straps for a total of $124.00 . With the initial cost of $389.94, and $124.00 for replacement parts my new canopy is a whopping $513.94 This doesn’t include the 2 days labor I lost working on this problem
I have sent them e mails , or called ,nearly every day. One day I called and the girl said "can't you just cut off a foot"? Another response was " I'll forward this to the warehouse right away so that we can fix this problem". and last night the best one" I'm sorry but I can offer you 10% off your next order for your inconvenience.
On march 18 , 2010 I ordered a 6 pole heavy duty enclosed canopy from Ace canopy, AKA Tarpsplus , and Abadak. On June 18 we decided to set it up to make sure we knew how to prepare for the summer craft show season. When I opened up the pipes they had not been de burred when they were cut. The insides of every pipe had a razor sharp burr on it. I thought it shouldn't have been overlooked before shipping but I went ahead and filed them all smooth. Then we started to set up the canopy. I had to file the inside and outside of every pipe and connector to even get it to go together. Another little aggravation. Then when we got the frame together and started to attach the canopy we found out that all the bungee cords were 12 in long instead of 6 in like the packages said. We had to wrap the cords twice to get them to work and then things really went wrong. The top tarp was not wide enough. The gable end tarps were not wide enough. After failing to get any of the tarps to fit I did a little measuring. THEY sent me a 11’ x 9'2" frame, and tarps for a 10 x 10.
That's when I e mailed them, repeatedly. Took them 3 days to respond and then only after calling. They needed my order # which I sent them. In a weeks time, countless e mails and several phone calls the only response I can get is " sorry for your inconvenience but its not under warranty". I asked them to explain to me what the warranty has to do with anything. I ordered a 10 x 10 , paid for a 10 x 10 , and my receipt is for a 10 x 10. I got a 11 x 9'2" frame . I have repeatedly asked for a supervisor but can’t get one to respond. To date Ace canopy has refused to address this problem .
As of July 9 2010 I have corrected the problem myself. I purchased exhaust pipe to replace the pipes that were too short , recut the ones that were too long , purchased new bungee ball straps for a total of $124.00 . With the initial cost of $389.94, and $124.00 for replacement parts my new canopy is a whopping $513.94 This doesn’t include the 2 days labor I lost working on this problem
I have sent them e mails , or called ,nearly every day. One day I called and the girl said "can't you just cut off a foot"? Another response was " I'll forward this to the warehouse right away so that we can fix this problem". and last night the best one" I'm sorry but I can offer you 10% off your next order for your inconvenience.