alex grams
06-15-2010, 10:48 AM
So I was working in the garage the other day, chucking up my dewalt drill. It is going on 3 years, and the batteries are getting shorter and shorter life spans. I figured i had maybe another 6 months before I needed to find new batteries or a new drill.
So as I chuck up the drill, the part you grab with your hand starts spinning, massive grinding ensues, and the next think you know, the drill is in one hand, the chuck casing in the other. Pieces of the slip clutch are all around, and cursing ensues.
Well i start digging up the receipt, crawl in the attic, and find the old box with manuals and everything in it. It reads a 3 year warranty. The receipt is dated 8/15/2007. HAH, 2 months short of 3 years.
I go to lowes, figuring they would tell me to talk to dewalt, which would end up costing me probably 50$ in mailing back and forth, a month or so waiting on warranty work, and a lot of time.
Well, Lowes offers me a full refund. I am in shock. The receipt was actually older than their new computer system, so they just give me a gift card with the original balance, ignoring also the fact that the same drill now, which i paid 200$ for, goes for about 155$.
Made my day to say the least.
So as I chuck up the drill, the part you grab with your hand starts spinning, massive grinding ensues, and the next think you know, the drill is in one hand, the chuck casing in the other. Pieces of the slip clutch are all around, and cursing ensues.
Well i start digging up the receipt, crawl in the attic, and find the old box with manuals and everything in it. It reads a 3 year warranty. The receipt is dated 8/15/2007. HAH, 2 months short of 3 years.
I go to lowes, figuring they would tell me to talk to dewalt, which would end up costing me probably 50$ in mailing back and forth, a month or so waiting on warranty work, and a lot of time.
Well, Lowes offers me a full refund. I am in shock. The receipt was actually older than their new computer system, so they just give me a gift card with the original balance, ignoring also the fact that the same drill now, which i paid 200$ for, goes for about 155$.
Made my day to say the least.