John Miliunas
11-24-2004, 11:34 PM
First, to the moderators: If you feel this doesn't belong here and want to move it to OT or something, I'll understand! I just thought I'd post here, because this would get the best viewer coverage and I think most of our members purchase WW tools! :rolleyes: :D
The following will probably come as little surprise to most, but just in case there are "Newbies" or such around, I figured I'd post this.
Anyhow, I ordered several items last week from Lee Valley. They arrived today, well packed and the order complete. One of the items was a leather plane holster for small block planes. Intended to hook on your belt and for storing said plane. Looked nice until I noticed that one of the rivets was punched almost 1/2-way OFF the material! :eek: Sure enough, that was holding nothing together and even the stitching a bit further down from that point had already started to unravel. :(
OK, not real happy about this, but I thought I'd give LV a chance to fix it. I snapped a couple digi-pics and inserted them with an email I sent LV with a short explanation. I was mainly asking if they would do something about it and, if so, what I needed to do. The outbound note was date-stamped for today, at 3:31pm. I received a note back from them at 4:01 this afternoon! :) So, what do I need to do? NOTHING! They sent a sincere apology and a note telling me that a replacement is going out right away! :D Further, they instructed me to NOT send the original one back! No, I would NOT trust it to be used on my belt, but it sure is good enough to store a plane in! :)
Bottom line: LV rocks! There are a number of reasons I keep going back to them, as well as recommending them to other and this just proves out ONE of those reasons! :) Thanks for letting me share this very positive experience! Rock on, LV! :) :cool:
The following will probably come as little surprise to most, but just in case there are "Newbies" or such around, I figured I'd post this.
Anyhow, I ordered several items last week from Lee Valley. They arrived today, well packed and the order complete. One of the items was a leather plane holster for small block planes. Intended to hook on your belt and for storing said plane. Looked nice until I noticed that one of the rivets was punched almost 1/2-way OFF the material! :eek: Sure enough, that was holding nothing together and even the stitching a bit further down from that point had already started to unravel. :(
OK, not real happy about this, but I thought I'd give LV a chance to fix it. I snapped a couple digi-pics and inserted them with an email I sent LV with a short explanation. I was mainly asking if they would do something about it and, if so, what I needed to do. The outbound note was date-stamped for today, at 3:31pm. I received a note back from them at 4:01 this afternoon! :) So, what do I need to do? NOTHING! They sent a sincere apology and a note telling me that a replacement is going out right away! :D Further, they instructed me to NOT send the original one back! No, I would NOT trust it to be used on my belt, but it sure is good enough to store a plane in! :)
Bottom line: LV rocks! There are a number of reasons I keep going back to them, as well as recommending them to other and this just proves out ONE of those reasons! :) Thanks for letting me share this very positive experience! Rock on, LV! :) :cool: