Dave Gaul
04-28-2010, 9:33 AM
I have seen many negative posts regarding Woodcraft's customer service, and I am sure most are valid, but my recent interation was quite positive, and I would like to share.
I ordered one of the Bessey K Body sets and they arrived on April 20th. One of the plastic end clips was shattered, evidently damaged in shipping. I emailed WC CS at 7:46 AM on April 21st informing them of the damaged piece. At 11:05 sameday I received an email with an apology and notice that they will ship a new clip immediately. The new clip arrived yesterday in perfect shape.
I know this isn't an earth-shattering awesome example, but I still wanted to share a good Woodcraft experience...
I ordered one of the Bessey K Body sets and they arrived on April 20th. One of the plastic end clips was shattered, evidently damaged in shipping. I emailed WC CS at 7:46 AM on April 21st informing them of the damaged piece. At 11:05 sameday I received an email with an apology and notice that they will ship a new clip immediately. The new clip arrived yesterday in perfect shape.
I know this isn't an earth-shattering awesome example, but I still wanted to share a good Woodcraft experience...