Tim Cottle
04-19-2010, 12:58 PM
I attempted to order a tenoning jig from Grizzly today, and had 2 gift certificates which I was going to use to cover a percentage, and the rest was going to be on a Visa.
On the website, you can only enter 1 GC, and 1 other payment type.
I thought I would call and have them manually enter the GCs, and just take the rest out on the card, but the CSR flat out told me that he didn't have space for that 2nd gift certificate, and that was it. I am a little perturbed that he literally had no solution, nor even tried to look into it, I basically got " I don't know what you are going to do about that."
Honestly, he seemed a little irritated when he picked up the phone, which from what you say here, is not the norm for their CS, I expected to buy more things from them in the future when I have space cleared for some updated larger shop equipment, but now I am a little apprehensive. I felt i was extrememly polite to him, even after he had no solution.
Does anyone have any idea what I might do? The order still hasn't been placed, and I don't know of anything else I need/want right now, and don't think I should have to buy something seperate to use the 2nd certificate.
On the website, you can only enter 1 GC, and 1 other payment type.
I thought I would call and have them manually enter the GCs, and just take the rest out on the card, but the CSR flat out told me that he didn't have space for that 2nd gift certificate, and that was it. I am a little perturbed that he literally had no solution, nor even tried to look into it, I basically got " I don't know what you are going to do about that."
Honestly, he seemed a little irritated when he picked up the phone, which from what you say here, is not the norm for their CS, I expected to buy more things from them in the future when I have space cleared for some updated larger shop equipment, but now I am a little apprehensive. I felt i was extrememly polite to him, even after he had no solution.
Does anyone have any idea what I might do? The order still hasn't been placed, and I don't know of anything else I need/want right now, and don't think I should have to buy something seperate to use the 2nd certificate.