Craftsman Tool Return Question

["Gary Smith"]

I've recently bought an Craftsman Miter Box Saw that is about 10 years old and sold for about $60 new. After searching on the Parts site and visiting the store, the blade for that saw is no longer available and there is no recommended replacement! I can't believe that there is no blade any longer made for this saw. The tool dept guy just blew me off when I asked what the store or Sears would do for me. I finally got to see an Asst. store manager and I'm waiting to hear back from her, but she did agree that I had a point about expecting to be able to buy a blade for it.
My question is, am I being unreasonable to expect some type of compensation and what would be reasonable. I know I bought it used but it was a Craftsman saw and I felt sure I could parts for it!!

[mark kosse]

Are you saying you bought a used saw and expect Sears to compensate you because it is obsolete??????

Hell, half the Delta parts I need are no longer available. Maybe I should sue.....

["Gary Smith"]

Yep, sort of! I didn't buy the saw with intentions of trying to screw Sears but I bought it thinking that because it was a Craftsmen that blades would not be obsolete. This tool is a high end miter box saw that you would expect to last a life time.
Delta does not give a life time satisfaction sales pitch.

[mark kosse]

Neither is sears on any electrical equipment. To be honest, I think your thought is flawed. It was a used tool and you took your chances.

[Jim Rimmer]

Sears is not as good as they used to be on parts. I needed a motor for my TS and it was no longer available. Good news is I now have a Grizzly TS. If you were the original owner I would back your beef. On a used tool it's pretty iffy. I can see your point but....... As to the other comment, it sounds like it's not an electric tool.

[scott spencer]

I've recently bought a Miter Box Saw that is about 10 years old. ...the blade for that saw is no longer available...am I being unreasonable to expect some type of compensation.

:rolleyes: yes, I think you're being unreasonable to expect a retailer to reimburse for a 10 YO used anything.

[Paul Atkins]

What is so special about the blade? I would think there are lots of blades that would work unless I'm missing something. Blades are a replaceable, disposable, resharpenable item made by all sorts of companies. 60 bucks is a high end miter box tool? I'd think the blade would cost that much.

[Steve Orbine]

Gary, $60 doesn't seem like a big loss, you got 10 years of service. Sears used to be great on parts for old Sears equipment, and that was a factor in many buying decisions. (I think maybe some of the younger guys here might not remember how good Sears was about parts.) Anyway, you're beat (IMO) and the next time you make a buying decision Sears will probably lose business.

[Troy Turner]

Gary - I saw the pic in your other post. Would a hacksaw blade, modified a little, work?

As far as wanting Sears to do something for the customer, I'd say good luck. It is a handtool though, and those are supposed to be guaranteed forever. I don't see the asst. mgr coming through for you, but good luck anyway!

[john bateman]

Is it this type of saw?
http://ecx.images-amazon.com/images/I/41cJpqwZ3cL._SL500_AA300_.jpg

Surely someone makes blades for those.
http://ecx.images-amazon.com/images/I/31WF1B91EBL._SL500_AA300_.jpg
http://www.amazon.com/68022-Miter-replacement-blades-teeth/dp/B00080QF6K/ref=pd_cp_hi_1

[David G Baker]

The "Old Gray Mare" ain't what she used to be. I am surprised that a replacement blade isn't available for the saw. Sears may not carry the replacement but tools made for Sears, in many cases, were made by other major tool manufacturers and there is a good possibility that if it is researched a blade can be found. As far as Sears honoring the tool guarantee, the guarantee does not include consumables like saw blades.
One of the major reasons for my purchasing Craftsman power tools etc. was the manuals that came with the tools and the ability to get repair parts in the future when parts broke or wore out. I still have many Craftsman Commercial power tools in my shop that are still working great even though they are close to 30 years old. I no longer buy any brand name Craftsman power equipment because of the lack of replacement parts. The same applies to Delta power equipment.

[Neil Brooks]

Gary,

Can you "reverse engineer" the part that's needed (just figure out the dimensions and specifications), and then look elsewhere for a replacement ?

There are about 0.8 MILLION different sources for things like this. If I were going to wager, I'd wager that you CAN find a suitable replacement, online.

Good luck!

[Michael Wildt]

Other blade choice:

http://www.stanleytools.com/default.asp?TYPE=PRODUCT&CATEGORY=MITRE+BOX&PARTNUMBER=20-809

Is it possible to sharpen the blade by hand ?

Despite the 'life time warranty' thing, which we all know is a bit like an insurance policy, you have to read the small print, you're asking a bit much here.

[jason lambert]

Forget about sears lately. I have alwas bought my tools from them for the past 20 years becasue of the warntee not the best but fine for me. I also had people buy me gifts from there because they alwas took them back. In the past years without question now:

They stopped taking things back with out a recept, or depends on who you talk to, they use to charge a restocking fee that is ok but I am now stuck with a bunch of presents I don't need and can't exchange for something usefull.

Twice they have refules to warntee a hand tool because the kid behind the counter didn't know they had a lifetime warntee, (what are you doing working in sears?).

The kicker for me is I went to buy a couple of there pro box wrench sets in metric the $100-$250 dollar sets and I can't even buy a compleat set anymore. I wanted the top of the line 4mm through 22mm or close to that range in metric wrences the nice polished ones with or without ratchets. THEY NO LONGER MAKE A COMPLEAT SET! EVERYTHING NOW GOSES 8,10,12,13,14,15MM ETC, THEY SKIP SIZES! I guess 9mm bolts on all my bikes don't exsist anymore.

Can someone explain this to me. If I botch one of my pro wrenches in a size they don't make I am screwed. They can't even warntee a simple 9mm box wrench anymore.

Good luck on the saw ;)

[Michael Wildt]

Jason, sure this one doesn't work?

http://www.sears.com/shc/s/p_10153_12605_00983096000P?keyword=metric+tool+set

[Randal Stevenson]

Jason, sure this one doesn't work?

http://www.sears.com/shc/s/p_10153_12605_00983096000P?keyword=metric+tool+set


He had the word Pro, in there. They are smooth, polished, and longer then the standard Craftsman wrenches.

[Jim German]

Just cause the sets don't have it doesn't mean they don't still make it.

http://www.sears.com/shc/s/p_10153_12605_00945988000P?keyword=craftsman+9mm+w rench

You can't reasonably expect a company to make parts for there tools forever. If the miter box is a guarteed forever tool, then they should replace it without a problem. I kinda doubt it is though, I wouldn't really consider it to be a hand tool.

[george wilson]

You aren't going to get parts for ANYTHING 10 years old. That miter box looks just like mine,(which I only EVER used to install trim in my house). I THINK it's a Jorgenson. Can't be sure,and it's up on a high shelf in the shop. All you need to know is how far apart the holes are. you could buy a longer saw,and use a masonry drill to drill out another hole. Run it FAST,and do clamp the blade down,with a piece of hardwood under it to catch the point of the bit.

[jason lambert]

Nope, it has the basic crummy wrenches in it. The better sets and the sets with the ratchet wrenches they don't make with all the sizes.

Like this one:

http://www.sears.com/shc/s/p_10153_12605_00947421000P?vName=Tools&cName=Wrenches%2C+Ratchets+%26amp%3B+Sockets&sName=Combination+Wrench+Sets

It says in the specs:
"5/16 to 3/4 in., 8 to 18mm"

But then you read further and it is not 8-18 it is missing 9, 11, 16?

"and metric sizes 8, 10, 12, 13, 14, 15, 17, and 18mm."

It is not like it is a small set they don't even make thoes sizes in a ratchet set no matter what you spend.


or here is there big eurgonomic set polished
http://www.sears.com/shc/s/p_10153_12605_00947796000P?vName=Tools&cName=Wrenches%2C+Ratchets+%26amp%3B+Sockets&sName=Combination+Wrench+Sets
Craftsman 26 pc. Standard & Metric Full Polish 12 pt. Cross Force Combination Wrench Set
$329 and it doesn't have all the sizes. This is what I wanted to buy but I want allt he sizes. Sorry to rant just seems silly to me.

[Jeff Willard]

Is it this type of saw?
http://ecx.images-amazon.com/images/I/41cJpqwZ3cL._SL500_AA300_.jpg

Surely someone makes blades for those.
http://ecx.images-amazon.com/images/I/31WF1B91EBL._SL500_AA300_.jpg
http://www.amazon.com/68022-Miter-replacement-blades-teeth/dp/B00080QF6K/ref=pd_cp_hi_1

If it is, check Lee Valley. They sell the three Nobex miter saws, and replacement blades for them.

I see it like this-if a retailer sells you a durable good such as this, and after 10 yrs. no longer supports it, why should you support them? Woodcraft is great for this. I don't know how many products I have purchased there, that they no longer support, the Nobex being only one of them.

Delta is another one, and it's a major reason I'll no longer be spending money on their products.

[Lee Schierer]

Gary, I think you are being a little unfair to Sears as well. The tool is 10 years old and you're not the original owner. Most manufacturers these days carry parts for the minimum 7 years they are required to by law and not much longer than that unless you happen to have a part they used for a number of years after you bought your tool.

I've seen blades like you describe at various tool sites and catalogs. Cutting one shorter and drilling a new hole won't bee too hard for any competent machinist if you can't do it for yourself.

[johnny means]

I asked what the store or Sears would do for me.


You do realize you were the talk of the store that day. The Sears staff couldn't stop laughing about the slimy, grifter, huckster that came in trying to get something for an old piece of junk. :D

[Ellen Benkin]

Just curious. What did you pay for it?

["Gary Smith"]

OK guys, all I wanted was to get a saw blade for the saw!!! After not being able to find the blade or any other blade that is 24" long the anger started to settle in. After all, Sears if any body should support there products for more then 10 years. If you had bought the saw new you would have expected it to last more than 10 years.
Anyway the store contacted me and said that costumer service said to offer a store credit and that they couldn't explain why any blades were not available. I was happy with the fact that they agreed that it wasn't unreasonable for me to expect to be able to buy blades for that saw.

["Gary Smith"]

Ten Bucks and the store gave me a 25 dollar give card! They never asked what I wanted and if they had, I would of asked for the ten bucks I had in it.
Again, I really wanted the saw to be useful, not to put the weenie to Sears.

[Frank Stolten]

Here you go. I bet one of these will fit your saw.
http://www.adjustableclamp.com/replacementparts/products3.asp?subcatID=117

[Ray Newman]

Have you tried looking on line??
I justspewnt about 15-20 minutes using Google with “hand miter saw blades” and “hand miter saws” and found among other things:
　
http://hand-tools.hardwarestore.com/67-402-miter-box-saws.aspx

Rockler has similar miter boxes and saws, call them about a replacement blade??
http://www.rockler.com/CategoryView.cfm?Cat_ID=606

Try calling Jorgenson/Adjustable clamp who makes a similar box and saw:
https://www.adjustableclamp.com/replacementparts/products2.asp?catID=7&nm=Miter%20Boxes%20*%20Saws

[mark kosse]

Sorry, but asking for anything was wrong. It is the reason their policy isn't what it used to be. Asking for anything for a tool you bought used is abuse. You should have checked on availability befroe purchase, not in hindsight.

I'm sorry. I normally don't complain about people. This reminds me of 30 years ago when i saw lady at Sears throwing a fit becauise they wouldn't warrentee an electrical blanket that looked like it was 40 years old.

[Gary Breckenridge]

Sears is now owned by Kmart. And you expect friendly service and parts for an old tool ?:cool:

[Joe Shinall]

Craftsman's lifetime warranty is on hand tools only. Does not include power tools, blades, or accessories. I know this because my dad has always been a Craftsman man and I like their screwdrivers and pliers and such. Break the saw and take it in and see if they do something about it. :D

I took in an old ratchet one time that was broke and they gave me the newest one with more teeth on the gear to ratchet in a smaller place since they no longer carried the one I had.

[Kent A Bathurst]

........all I wanted was to get a saw blade for the saw!!! ............If you had bought the saw new you would have expected it to last more than 10 years..........


Ummmm....welllllll......yeah, you wanted the blade, but you also wanted them to compensate you for buying a 10-year-old used saw that came without a blade, and after the fact you learned the blade was out of production - I gotta admire the chutzpa :D. I would certainly expect the saw to last 10 years (my identical saw is 12 yrs old). I would not expect any type of saw blade to last ten years (at least, not at my spot on the time-space continuum).

I'd love to read their internal explanatory notes that accompanied the gift card authorization.

Glad it all worked out to your satisfaction. Good for you and good for Sears!!! Reminds me of the Nordstrom's customer service story - a gentleman brought in a set of snow tires that he had a problem with, that he had bought from the previous occupant of that building. They gave him a full refund.

[Gary Breckenridge]

Sears is going the way of the passenger pigeon. It will be gone by next Christmas. You bought a worn out tool and want Sears to make it good. Talk to the guy that sold it do you.

[J. Greg Jones]

Sears is going the way of the passenger pigeon. It will be gone by next Christmas. You bought a worn out tool and want Sears to make it good. Talk to the guy that sold it do you.
Curious if you noticed that this thread is almost 8 years old?