Great service from Freud

[dennis thompson]

One of the chippers on my Freud dado broke. I mailed it back to them & asked them to repair or replace it. It is about 2 years old. They sent me a new chipper, no charge, no questions asked. Given the age of the chipper I expected to have to pay for it. Can't ask for better service than that.
Dennis

[Myk Rian]

That's why I buy nothing but Freud bits and blades.

[Philip Johnson]

I did too...orderd about a dozen shaper cutters from an online tool place which were then direct shipped from a freud distribution center. The distribution center actually called me to confirm I had the right rub collers as they did not go with the cutter I had ordered. So the freud distribution center fixed it and sent the right rub collers

Phil

[Dave Lehnert]

Hope the OP of this post (link below) sees this message.

http://www.sawmillcreek.org/showthread.php?t=135481

[Jim Eller]

Hope the OP of this post (link below) sees this message.

http://www.sawmillcreek.org/showthread.php?t=135481

All companies have failures. It's how many they have and what they do about them that really counts to me.

I just had a Freud 1/2" upcut spiral router bit fail me. I e-mailed the sales rep and a short time later I got a call from High Point, NC. I explained what had happened and they e-mailed me a UPS return label. Three days later I had a new bit.

My two cents.

Jim

[Rob Holcomb]

Hope the OP of this post (link below) sees this message.

http://www.sawmillcreek.org/showthread.php?t=135481

I did see it. I sent my dado blade back last Monday and I'm waiting to hear if Freud is repairing it or replacing it.

[Lee Schierer]

I've had similar good customer service with Freud. I will continue to buy their products.