View Full Version : Epilog Helix problem

Slavko Nikolic
03-17-2010, 7:41 PM
Worst problem is one which randomly appears.
Sometimes during engraving my Epilog Helix suddenly stops with the message
Front panel is unusable from that moment until I turn of machine and than turn it on again.
Just before turning on I manually move the carriage to the center of working area and everything seems to be perfectly normal. Carriage reposition itself to a home position and after that engraver acts perfectly normal. This normal condition could be for a few months or a few days or a few hours. And suddenly right in the middle of some job there it is again!
Could this just be the problem with the x-motor?

Curt Stallings
03-17-2010, 9:22 PM
When mine displayed: X/Y DISABLED:X it was the x-axis motor and it took out the power supply. Call Epilog and they will walk you through the troubleshooting.


Slavko Nikolic
03-17-2010, 10:40 PM
What do you mean by: ..."and it took out the power supply"?
Thanks Curt

Curt Stallings
03-17-2010, 11:24 PM
The power supply had to be replaced too.