Keith Albertson
03-13-2010, 8:54 AM
First off, this is not about safety!!!!
But I do feel that if a company does something right by me, then I should let others know.
I recently got a SawStop PCS. Set that beauty up, but the second time I turned it on, the cartridge activated before the blade even started spinning. I called customer service, and spent an hour with them on the phone trying all sorts of things to fix it. Nothing worked, and they arranged for a repair man to come to the house the follwing weekend. An hour later, the customer service rep called me back........they had been discussing my problem long after my phone call ended and wanted me to try "one more thing." They said they hadn't really seen this problem before, but they asked if I had adjusted the riving knfe clamp. I had. Turns out, when I had adjusted the riving knife clamp, it ended up low enough to give electrical interference to the cartridge sensor. A simple adjustment fixed the problem.
Then, without asking, SawStop sent me a new cartridge, a second riving knife so I could grind in down to fit below the blade if necessary, and a premium titantium saw blade (to replace my injured blade when the cartridge triggered).
Throughout this process, they were extremely polite. I never got a computer answering device. The phone was always answered in 3-4 rings by a human. They said from the outset that they "wanted to make it right" and they did. How refreshing!!!!
I just wanted to give a shoutout to SawStop. If you buy one of their saws, pricey though it may be, you can be assured that they will take care of you.
But I do feel that if a company does something right by me, then I should let others know.
I recently got a SawStop PCS. Set that beauty up, but the second time I turned it on, the cartridge activated before the blade even started spinning. I called customer service, and spent an hour with them on the phone trying all sorts of things to fix it. Nothing worked, and they arranged for a repair man to come to the house the follwing weekend. An hour later, the customer service rep called me back........they had been discussing my problem long after my phone call ended and wanted me to try "one more thing." They said they hadn't really seen this problem before, but they asked if I had adjusted the riving knfe clamp. I had. Turns out, when I had adjusted the riving knife clamp, it ended up low enough to give electrical interference to the cartridge sensor. A simple adjustment fixed the problem.
Then, without asking, SawStop sent me a new cartridge, a second riving knife so I could grind in down to fit below the blade if necessary, and a premium titantium saw blade (to replace my injured blade when the cartridge triggered).
Throughout this process, they were extremely polite. I never got a computer answering device. The phone was always answered in 3-4 rings by a human. They said from the outset that they "wanted to make it right" and they did. How refreshing!!!!
I just wanted to give a shoutout to SawStop. If you buy one of their saws, pricey though it may be, you can be assured that they will take care of you.