Jeff Nolan
02-04-2010, 7:27 PM
I have the Whiteside vee-panel T&G router bit set; it's not cheap at $150 for the matched set of bits but I use it a lot, preferring the vee-panel look to straight T&G for cabinet backs.
Anway, long story short, I dropped one of the bits and chipped the carbide on the rabbeting component. I emailed Whiteside and a few days later their plant manager emailed me back and said that they could replace the rabbeting portion of the bit for $28. It would have cost me something close to that to have the bit repaired and I just don't like having router bits repaired, so I gave 'em my credit card and a few days later a replacement part arrived and I'm back in business.
What I like about Whiteside is that they make really high quality tooling AND they treat you like a person, and treat you fairly while doing it. This company is class act all the way and even if their tooling were considerably higher priced than their competitors (which they are not) I would still buy from them.
Anway, long story short, I dropped one of the bits and chipped the carbide on the rabbeting component. I emailed Whiteside and a few days later their plant manager emailed me back and said that they could replace the rabbeting portion of the bit for $28. It would have cost me something close to that to have the bit repaired and I just don't like having router bits repaired, so I gave 'em my credit card and a few days later a replacement part arrived and I'm back in business.
What I like about Whiteside is that they make really high quality tooling AND they treat you like a person, and treat you fairly while doing it. This company is class act all the way and even if their tooling were considerably higher priced than their competitors (which they are not) I would still buy from them.