Todd McDonald
01-30-2010, 5:16 PM
So I placed a order for Craftsman Drill Guide online so I could get 20% Bing Cash back. I was at the store and tooke the Drill guide out of the package so I could see. Went home and ordered it online, thinking maybe I could pick up the same day. Not so fast, I ordered on Jan 12 and the order confirmation stated expected instore pickup date of 1/28. On 1/30 no confirmation, so I emailed Customer Service to see why they did not pull store stock, here is there response
Thank you for contacting Sears.com regarding the status of order #1234567. We apologize for any inconvenience this may have caused.
According to our internal inventory data, there is not stock of the item available for sale at the store. The item you saw at the store may be the display model, which cannot be sold. I have also checked the warehouse inventory for the item and we are showing that stock of the item will not arrive at the warehouse until 3/02/10. If there is stock at the store available for sale, you may want to purchase the item at the store and call or email us to cancel this order. Thank you for your understanding; we appreciate your business.
Thank you for contacting Sears.com regarding the status of order #1234567. We apologize for any inconvenience this may have caused.
According to our internal inventory data, there is not stock of the item available for sale at the store. The item you saw at the store may be the display model, which cannot be sold. I have also checked the warehouse inventory for the item and we are showing that stock of the item will not arrive at the warehouse until 3/02/10. If there is stock at the store available for sale, you may want to purchase the item at the store and call or email us to cancel this order. Thank you for your understanding; we appreciate your business.