Caleb Larru
12-11-2009, 5:22 PM
I bought the lift from Woodcraft back in June when I was passing through OKC, OK. It was on sale with a set of insert rings. I just finished building my router table that I bought it for so it has been in the box for about 5 months until now.
Everything on the lift works great. My only problem was the insert rings. I couldn't get them to fit the plate no matter what I tried. I thought it was the plate since every ring seemed too big to fit. I called Jessem today and the lady said she would have someone call me back from Tech support. I thought it would probably take a couple days before I heard back from them.
To my surprise, 15 minutes later Patrick with Tech support calls me back. I explain my problem and he tells me that they have had issues with the black phenolic inserts and offered me a new set of the red inserts that they switched to for correcting the problem, no charge.
Its nice to see people stand behind their products. I will definitely do business with them again. :D
Everything on the lift works great. My only problem was the insert rings. I couldn't get them to fit the plate no matter what I tried. I thought it was the plate since every ring seemed too big to fit. I called Jessem today and the lady said she would have someone call me back from Tech support. I thought it would probably take a couple days before I heard back from them.
To my surprise, 15 minutes later Patrick with Tech support calls me back. I explain my problem and he tells me that they have had issues with the black phenolic inserts and offered me a new set of the red inserts that they switched to for correcting the problem, no charge.
Its nice to see people stand behind their products. I will definitely do business with them again. :D