Hilel Salomon
10-26-2009, 2:15 PM
Hi,
Not only are Randy's hollowing tools remarkable, but his attention to service is outstanding. A few weeks ago, I posted a question about rust and tools being stuck, got a lot of kind advice, but when everything I tried on them failed, I called Randy and he said to send them over to him. I explained that the trouble wasn't with his tools, but with the place I stored them being so damp (we've had tons of rain and my shop is in my basement). He said that it didn't matter and that I should send them anyway. I sent the things to him last Monday and got replacements today, some fixed, some replaced. I am a total pain.... have called him for advice on numerous occasions, and yet he always deals with me patiently and helpfully.
Now if I could get him to be Postmaster General or the CEO of phone companies, we'd all benefit.
Hilel.
Not only are Randy's hollowing tools remarkable, but his attention to service is outstanding. A few weeks ago, I posted a question about rust and tools being stuck, got a lot of kind advice, but when everything I tried on them failed, I called Randy and he said to send them over to him. I explained that the trouble wasn't with his tools, but with the place I stored them being so damp (we've had tons of rain and my shop is in my basement). He said that it didn't matter and that I should send them anyway. I sent the things to him last Monday and got replacements today, some fixed, some replaced. I am a total pain.... have called him for advice on numerous occasions, and yet he always deals with me patiently and helpfully.
Now if I could get him to be Postmaster General or the CEO of phone companies, we'd all benefit.
Hilel.