Nick Hoffman
10-13-2009, 12:15 PM
Factorymation VFD Motor Saga. Any other experiences with them out there? Good or Bad?
Ok my Factorymation.com saga so far, I ordered on 9/30 1 CV7300 inverter + 1 Hp Weg premium efficiency motor + 1 Data cable. I have to date received One damaged motor which should be fine if the fan, fan shroud are replaced. I was told initially on 9/6 that these parts were shipped from the vendor, I was next informed that a replacement motor was shipped out, it turns out that no replacement motor was shipped. I am now informed that the motor I was expecting to show up on 10/9 to 9/12 will be the parts again with no specific delivery date. In the meantime I have found that the VFD unit "the Teco CV7300 I received" has an issue "arcing failed MOV", a problem previously seen before by both Factorymation.com and Teco Westinghouse. In this case mentioned by the Teco rep Steve the unfixed unit was shipped back to the customer as the supposed arcing was not repeatable by them. I am now in this position and need to ship my CV7300 to Teco for inspection on a warranty claim. Needless to say this feels uncomfortable to me. So far neither major parts of my order have been fulfilled initial claims of action on the motor issue have not been resolved, and I am now expected to pay shipping in an attempt to get a working VFD unit out of a defective unit that was shipped to me. Troubling to say the least. I would not feel troubled if at least the motor issue had been dealt with as expected. I will update my post after contacting them tomorrow. Let me add in factorymaton's defense on the motor it was shipped by Weg Atlanta.
Ok my Factorymation.com saga so far, I ordered on 9/30 1 CV7300 inverter + 1 Hp Weg premium efficiency motor + 1 Data cable. I have to date received One damaged motor which should be fine if the fan, fan shroud are replaced. I was told initially on 9/6 that these parts were shipped from the vendor, I was next informed that a replacement motor was shipped out, it turns out that no replacement motor was shipped. I am now informed that the motor I was expecting to show up on 10/9 to 9/12 will be the parts again with no specific delivery date. In the meantime I have found that the VFD unit "the Teco CV7300 I received" has an issue "arcing failed MOV", a problem previously seen before by both Factorymation.com and Teco Westinghouse. In this case mentioned by the Teco rep Steve the unfixed unit was shipped back to the customer as the supposed arcing was not repeatable by them. I am now in this position and need to ship my CV7300 to Teco for inspection on a warranty claim. Needless to say this feels uncomfortable to me. So far neither major parts of my order have been fulfilled initial claims of action on the motor issue have not been resolved, and I am now expected to pay shipping in an attempt to get a working VFD unit out of a defective unit that was shipped to me. Troubling to say the least. I would not feel troubled if at least the motor issue had been dealt with as expected. I will update my post after contacting them tomorrow. Let me add in factorymaton's defense on the motor it was shipped by Weg Atlanta.