ROY DICK
09-30-2009, 3:55 PM
I went to Rockler several days ago to purchase a router table and lift.
I found what I wanted and brought it home.
After getting it together I noticed that it did not have an insert plate for a guide bushing.
I then took the whole thing back to see if they could help me out. As it turned out it was not a twist in on the router plate,(similar to the jessem type) it was a screw in using 3 screws. They looked and couldn't find one and even checked on their computer.
The computer showed one in stock, but they couldn't find it. I decided I was not ment to get one, so I asked for a refund. It was given to me with no problem at all.
I returned home.
About an hour and a half later the phone rang, it was Rockler. "We found it".
Talk about happy.:D
Back to Rockler I went.
Now keep in mind these people were in the midst of getting ready to do inventory.
I went back and it was I needed, so they redid my account and off I went.
My many thanks to Russ, Mason and Chris at the Mesquite Rockler for their extreme customer service.
Not affiliated. However, I will be there this week end for a good sale.
Roy
I found what I wanted and brought it home.
After getting it together I noticed that it did not have an insert plate for a guide bushing.
I then took the whole thing back to see if they could help me out. As it turned out it was not a twist in on the router plate,(similar to the jessem type) it was a screw in using 3 screws. They looked and couldn't find one and even checked on their computer.
The computer showed one in stock, but they couldn't find it. I decided I was not ment to get one, so I asked for a refund. It was given to me with no problem at all.
I returned home.
About an hour and a half later the phone rang, it was Rockler. "We found it".
Talk about happy.:D
Back to Rockler I went.
Now keep in mind these people were in the midst of getting ready to do inventory.
I went back and it was I needed, so they redid my account and off I went.
My many thanks to Russ, Mason and Chris at the Mesquite Rockler for their extreme customer service.
Not affiliated. However, I will be there this week end for a good sale.
Roy