problem wih x,y, on Epilog

[Thad Nickoley]

I was running a job and the laser stopped firing. I pushed stop and opened the door. Took a visual of the magnets everything seems fine. Tried to start the job again. The head goes to a home position that is about 1/3 into the field and freezes. The screen says "X,Y disabled?". Everything is now froze. I have turned it off and on but still froze. Any ideas?????

[Tim Bateson]

Do a Google search above here for "Epilog x/y disabled" & you'll see a lot of threads on this, but the fastest solution may be to call Epilog Tech Support 303-215-9171

[Garrett Nors]

Mine did the same thing a year or so back. Hopefully yours will be a less expensive solution than mine, I had to replace the motherboard ($995) to fix the issue.

Call epilog immediately and let them know what happened.

[Jim Coffee]

Good morning...

With the power off does the head move freely? Or is it frozen even with the power off?