Mark Norman
06-16-2009, 10:18 PM
Just thought I would share.
I bought a SuperNova 2 from them a few weeks back. As it turned out I had a wobble. After investigating I found that the adapter I got at the same time was too long and did not allow the chuck to fully seat on the shoulder. So I ground down the nose of the adapter and sure enough it seemed to me to spin well,,,well that term is relative, being a total noob at turning I didn't recognize right away that it still had a slight wobble to it. So I called Woodcraft and they said to send it back and they would check it out. yesterday I got around to sending it back to them and Today after I got home from work I got a call from them and sure enough, they had already sent out a replacement to me and said I should get it tomorrow or Thursday. Thats what I call good service getting it turned over the same day. I have the rest of the week off and was wondering if I would get to spend some quality time with the concrete monster and some of that beautiful claro..:D:D
I'm a happy camper!!:D:D
I bought a SuperNova 2 from them a few weeks back. As it turned out I had a wobble. After investigating I found that the adapter I got at the same time was too long and did not allow the chuck to fully seat on the shoulder. So I ground down the nose of the adapter and sure enough it seemed to me to spin well,,,well that term is relative, being a total noob at turning I didn't recognize right away that it still had a slight wobble to it. So I called Woodcraft and they said to send it back and they would check it out. yesterday I got around to sending it back to them and Today after I got home from work I got a call from them and sure enough, they had already sent out a replacement to me and said I should get it tomorrow or Thursday. Thats what I call good service getting it turned over the same day. I have the rest of the week off and was wondering if I would get to spend some quality time with the concrete monster and some of that beautiful claro..:D:D
I'm a happy camper!!:D:D