Ken Werner
01-06-2009, 4:49 PM
Here's the letter I wrote them:
About 3 years ago I bought a set of urethane tires from Hartville Tool for my 14” Powermatic 141 bandsaw. The OEM tires were ok, and so the new tires waited, unopened. This past weekend I decided to replace the old tires. I carefully read and followed the instructions to the last detail - "soak in water at 140 degrees" - I had a thermometer right there in the pot... Anyway, I put the tires on, let them cool, checked for co-planarity of the wheels, installed a new blade, adjusted all guides, and took it for a run. It seemed to work fine. After the trial run, I opened the upper door to find that the tire had partially slid off the wheel, and had been rubbing against the inside of the housing. One can see that the upper tire is warped, and is throwing the wheel balance off. It adds a lot of vibration to the saw and is not usable. The lower tire remained perfectly intact.
I spoke with Doug today, at customer service and he suggested that I ship the tire back to you for inspection. I understand that your return policy is one year, but since it appears to me that the item I received was probably defective, I would really appreciate if you would send me a replacement tire. As you inspect the tire, you can see that it is does not lay in one plane. I think there may have been some inherent unevenness or weakness in the tire, which caused it to slip off the wheel.
My son, Ben and I have been Hartville customers over the years, and look forward to doing business with you in future. I hope your customer service will not disappoint us.
Thanks for your kind attention.
I called today to see what's up. They told me a new tire is on its way. That's the way to do business.
Ken
About 3 years ago I bought a set of urethane tires from Hartville Tool for my 14” Powermatic 141 bandsaw. The OEM tires were ok, and so the new tires waited, unopened. This past weekend I decided to replace the old tires. I carefully read and followed the instructions to the last detail - "soak in water at 140 degrees" - I had a thermometer right there in the pot... Anyway, I put the tires on, let them cool, checked for co-planarity of the wheels, installed a new blade, adjusted all guides, and took it for a run. It seemed to work fine. After the trial run, I opened the upper door to find that the tire had partially slid off the wheel, and had been rubbing against the inside of the housing. One can see that the upper tire is warped, and is throwing the wheel balance off. It adds a lot of vibration to the saw and is not usable. The lower tire remained perfectly intact.
I spoke with Doug today, at customer service and he suggested that I ship the tire back to you for inspection. I understand that your return policy is one year, but since it appears to me that the item I received was probably defective, I would really appreciate if you would send me a replacement tire. As you inspect the tire, you can see that it is does not lay in one plane. I think there may have been some inherent unevenness or weakness in the tire, which caused it to slip off the wheel.
My son, Ben and I have been Hartville customers over the years, and look forward to doing business with you in future. I hope your customer service will not disappoint us.
Thanks for your kind attention.
I called today to see what's up. They told me a new tire is on its way. That's the way to do business.
Ken