I have to give another shout out to LN for this:
A few months back, I dropped my LN102 block plane which rendered the adjustment screw/knob broken. They sent me another out no charge. Unfortunately, that still didn't fix the problem. I figured since this was my fault I was just going to have to deal with it.
On a lark, I wrote to them last month and asked if they could fix it for me - at a charge; I was up front that the plane stopped working because *I* dropped it.
Without blinking, they said they'd inspect it for free. Last week, the plane came back fixed and polished, *no charge*.
I am very impressed with their quality and customer service (as if this is new news to everyone). Their prices just started looking a lot lower to me...