I'm at the point I don't know what to do. I bought a new Powermatic 2013B Bandsaw last year in July. About 5 weeks ago, it got to where it would trip the break when I attempted to start it. I called in a electrician and he determined that the motor is going bad. I called Powermatic and explained the problem and the steps I went through to determine the cause of the issue. The technician said no problem, he'd email me a form to complete along with some documentation requirements which I have done to his satisfaction. Again, no problem. It's been a month today since I met the warranty documentation requirements and still no replacement motor. I've had great difficulty in getting any answers let alone satisfaction from Powermatic. I've called the next guy up the ladder twice and left messages with no communication from him yet. The first guy called me Monday and said that he thought they had a motor in inventory when he put the request in back a month ago, but has just found out there is no replacement motor to ship to me. He said he would see if they could pull a motor off of a new machine, but then he called back minutes later wanting to know if I could find someone locally to rebuild the bad motor and that they would pay for it. There is no one within a 100 mile radius of here that rebuilds single phase motors and besides that, I think I'm entitled to a new motor or better yet, since they've made a mess of this, a new machine. I've emailed and called him back today explaining there is nowhere here to have the motor rebuilt, and I have yet to receive a response.
Is there anyone out there who might know who I could contact at Powermatic to get some timely satisfaction? At this point, the 5 year warranty from the 'Gold Standard' is pretty worthless. And, I'm desperate. I need my saw back up and working. Any help or advice would be greatly appreciated.