Page 1 of 2 12 LastLast
Results 1 to 15 of 16

Thread: Trotec vs. Epilog vs. ULS

  1. #1

    Post Trotec vs. Epilog vs. ULS

    What are your experiences with Trotec, Epilog, and ULS? Specifically the Eplilog Mini/Helix/Fusion, Rayet 300, Trotec Speedy, and any other ULS machines.
    -Pros vs. Cons.
    -What are the best deals some of you may have gotten in the last year? Private messages are welcomed if it is not allowed to post on here.
    - If you have had or currently own both, is there one you prefer more?

    Currently we are leaning towards the Trotec Speedy 300 as the local Epilog dealer seems to be too busy for us. Takes forever to get a response by email so we would hate to have to go through that if we purchase one of their machines and need to reach out for support. ULS on the other hand has not responded at all. Is this typical from these companies? All opinions and advice will be very much appreciated! Thanks in advance!

  2. #2
    Join Date
    Oct 2007
    Location
    Cincinnati, Ohio
    Posts
    1,704
    I've only owned Epilogs. They are very solid machines with fantastic support. I did almost buy Trotec on my last CO2 purchase. They have an excellent line of machines as well. You are going to find solid Epilog & solid Trotec people here. In my case I went with Epilog again because it's what I knew & felt comfortable with. Just Epilog's support alone gives them the edge in my book. If I'm forced to give an unbiased opinion - it's a coin toss.
    Tim
    There are Big Brain people & Small Brain people. I'm one of the Big Brains - with a lot of empty space.- me
    50W Fiber - Raycus/MaxPhotonics - It's a metal eating beast!
    Epilog Fusion M2 50/30 Co2/Fiber - 2015
    Epilog Mini 24 35watt - 2006 (Original Tube)
    Ricoh SG3110DN
    - Liberty Laser LLC

  3. #3
    Is support usually with the local dealer? Our local Epilog dealer doesn't even respond to emails within 48 business hours and I usually have to email a couple times before I get a response. Often times rude and seem not want our business.

  4. #4
    Trotec has a large staff of tech people and is extremely helpful. Support is by telephone or email.

    There is no local support with either Trotec or Epilog. ULS for that matter as well.
    Last edited by Mike Null; 08-10-2017 at 7:44 PM.
    Mike Null

    St. Louis Laser, Inc.

    Trotec Speedy 300 Newing Hall 350 Hot Stamping
    Woodworking shop CLTT and Laser Sublimation Sand Carving
    Evolis Card Printer
    CorelDraw X5 , Engravlab

  5. #5
    Ohh ok. So once the local dealer sells you the machine, you no longer contact them for support?

  6. #6
    Join Date
    Oct 2007
    Location
    Cincinnati, Ohio
    Posts
    1,704
    Correct - dealer is for purchases only... unless you have a fantastic regional dealer - I know of only 2 that fit the bill that offer more such as training classes, workshops etc...
    Tim
    There are Big Brain people & Small Brain people. I'm one of the Big Brains - with a lot of empty space.- me
    50W Fiber - Raycus/MaxPhotonics - It's a metal eating beast!
    Epilog Fusion M2 50/30 Co2/Fiber - 2015
    Epilog Mini 24 35watt - 2006 (Original Tube)
    Ricoh SG3110DN
    - Liberty Laser LLC

  7. #7
    I have a fantastic regional dealer. I could tell you a very long story about him, but the short version is, without him I'd probably still be renting cars or flipping Dennyburgers ...
    But there's a catch. He's a New Hermes/Gravograph dealer. See my signature
    TEN CNC rotary tool engravers, 3- V3400's, 2- V5000XT's, 1- V5000, 1- V3200, 1- IS400, 1- IS7000, 1- C2000, all New Hermes
    TWO C02 metal lasers, 1- NH LS900 40w, 1- GCC Explorer 35w
    ONE C02 glass laser, Triumph 80w
    ONE Galvo fiber laser, Triumph 30w
    ONE vinyl cutter, New Hermes
    ONE large electric bill. Rocky Mountain Power
    Shears x3, Saws x4, Compressors x4
    Blowers x3, Grinders x3, Drill Presses x2
    Mini lathe,Belt sander
    All at home...





  8. #8
    Join Date
    Dec 2010
    Location
    NW Arkansas
    Posts
    924
    I think it TOTALLY depends on where you are. If you are in TX, then there is a great Epilog dealer there. Most folks it appears contacts factory tech for help after purchase. But it would have a lot to do with the dealer and what he offers.
    Woodworking, Old Tools and Shooting
    Ray Fine RF-1390 Laser
    Ray Fine 20watt Fiber Laser
    PM2000, Delta BS, Delta sander, Powermatic 50 jointer,
    Powermatic100-12 planer, Rockwell 15-126 radial drill press
    Rockwell 46-450 lathe, and 2 Walker Turner RA1100 radial saws

    RIA 22TCM 1911s

  9. #9
    John

    In 20 years of working with ULS, (my first machine) 2 Epilog machines, and Trotec for the past 11 years as well as being active on the forums I have known of two dealers who will assist their customers, one an Epilog dealer in Texas and the other, a ULS dealer in S. Cal. There is a Troec rep in the Southeast who has a good reputation in this regard and another in Illinois. Otherwise, you work with tech support by telephone or email. That has worked quite well in my experience.
    Mike Null

    St. Louis Laser, Inc.

    Trotec Speedy 300 Newing Hall 350 Hot Stamping
    Woodworking shop CLTT and Laser Sublimation Sand Carving
    Evolis Card Printer
    CorelDraw X5 , Engravlab

  10. #10
    I've owned all 3, still own a Universal and Trotec. The Trotec spanks the ULS on every aspect. 90% of all CO2 laser work runs across our Trotec. It's our "Go To" machine. If I had to buy another laser today, there would only be one choice for us. It would be a Trotec.
    Lasers : Trotec Speedy 300 75W, Universal PLS4.60 with Rotary Attachment
    Printers : Mimaki UJF-6042 UV Flatbed Printer , HP Designjet L26500 61" Wide Format Latex Printer,
    Ricoh Dye Sublimation Printer, Summa S140-T 48" Vinyl Plotter
    Router : ShopBot 48" x 96" CNC Router Rotary Engravers : (2) Xenetech XOT 16 x 25 Rotary Engravers

    Real name Steve but that name was taken on the forum. Used Middle name. Call me Steve or Scott, doesn't matter.

  11. #11
    I've owned both an Epilog and a Trotec. I loved them both. Our used Epilog was a workhorse that never let us down, and it was a 10 year old machine when we bought it. Our Trotec has also been a beast of a machine and is fast. Chris Cudmore with Trotec has always been available for questions and help, and he's always gone above and beyond the sale. That's always stood out to me, and I believe people have had similar experiences with their Epilog salesperson.
    Trotec Speedy 300 - 80 watt
    Epilog Mini 18 - 35 watt
    CorelDraw X7

  12. #12
    Where are you located, Jay?
    Jeanette Brewer
    Engraving Concepts

  13. #13
    Quote Originally Posted by Mike Null View Post
    John

    In 20 years of working with ULS, (my first machine) 2 Epilog machines, and Trotec for the past 11 years as well as being active on the forums I have known of two dealers who will assist their customers, one an Epilog dealer in Texas and the other, a ULS dealer in S. Cal. There is a Troec rep in the Southeast who has a good reputation in this regard and another in Illinois. Otherwise, you work with tech support by telephone or email. That has worked quite well in my experience.


    That is definitely good to know! Do you know who I can contact for the ULS in S. Cal?

  14. #14
    Quote Originally Posted by Jeanette Brewer View Post
    Where are you located, Jay?
    California

  15. #15
    Join Date
    Nov 2006
    Location
    Maple, Ontario, Canada
    Posts
    886
    Try this place

    www dot kluzinternational dot com
    Trotec Speedy 300 - 60w, with Quatro CSA-626 fume extraction
    Xenetech 1625 x2,
    New Hermes TX pantograph, CG4 cutter grinder
    Brady Globalmark2 label printer,
    Assortment of custom tooling , shears & punches, heat bender.
    Software: Xenetech XOT, Corel X3, Bartender label software

Tags for this Thread

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •